PET OF HONOR products are created for the individual customer using submitted photos, names, style choices, sizes, colors, wedding details or other personalization.
Changes before production
If you need to correct a pet name, photo, size, color or another detail, contact us promptly. We will try to help when work or production has not yet begun, but changes or cancellations cannot be guaranteed after personalization or fulfillment has started.
Personalized products
Because personalized items are made for one customer and cannot normally be resold, change-of-mind returns or exchanges may not be available once personalization or production has started, except where applicable law requires otherwise.
Damaged, defective or incorrect items
If a physical item arrives damaged, defective, misprinted or materially different from what was ordered, contact us as soon as reasonably possible through the store contact page. Include your order number and clear photos showing the issue so we can review the order and determine the appropriate remedy.
Wedding Collection work
Wedding Collection orders involve custom creative work. Once personalized design work has begun or custom digital files have been supplied, cancellation options may be limited, subject to applicable law and the terms shown on the relevant product page.
Before returning anything
Please contact us for instructions before sending an item back. This page does not limit any statutory consumer rights that apply to your purchase.