Privacy Policy — Complete Pet Life System™

Effective date: September 12, 2026

This Privacy Policy explains how PET OF HONOR collects, uses, and protects information when you visit petofhonor.com, place an order, purchase or use the Complete Pet Life System™ or another PET OF HONOR digital product, or contact us for support.

1. Information we collect

We may collect information you provide directly, including your name, email address, billing details, order information, customer-support messages, and marketing preferences. Payment information is processed by Shopify and applicable payment providers; PET OF HONOR generally does not receive your full payment-card number.

When you use our website, Shopify and other enabled service providers may automatically collect device, browser, IP address, cookie, usage, referral, and transaction-related information for store operation, security, analytics, fraud prevention, and marketing measurement.

2. Information entered into your digital files

The Complete Pet Life System™ is designed to help you organize pet-related information such as care routines, health records, medications, sitter instructions, expenses, insurance details, and memories. Information you enter into downloaded PDFs, spreadsheets, Excel files, or your own copies of Google Sheets is not automatically sent to PET OF HONOR merely because you use the product. If you choose to store files with a third-party cloud provider or send files to us for support, that provider's privacy practices and the information you choose to share will also apply.

3. How we use information

We use personal information to process orders and payments, deliver digital products, provide customer support, communicate about purchases, maintain and secure the store, detect fraud or misuse, improve our products and website, comply with legal obligations, and send marketing communications where permitted or where you have consented.

4. Service providers and disclosures

We may share information with service providers that help us operate the business, including Shopify, payment processors, email and digital-delivery providers, analytics providers, advertising platforms, fraud-prevention services, and professional advisers. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.

We do not sell personal information for monetary payment. Depending on the technologies enabled on the store and the law that applies to you, certain advertising or analytics activities may be treated as a sale, sharing, or targeted advertising. Where required, applicable privacy choices or opt-out rights will be honored.

5. Cookies and similar technologies

Our store may use cookies and similar technologies required for checkout, security, preferences, analytics, and advertising. Your browser and, where available, store privacy controls may allow you to limit certain non-essential technologies.

6. Data retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including order records, accounting, fraud prevention, customer support, dispute handling, and legal compliance.

7. International processing

Because our store and service providers may operate in multiple countries, information may be processed outside your country of residence. Where required, appropriate legal safeguards are used for such transfers.

8. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent, and to make certain choices regarding targeted advertising or data sharing. These rights may be subject to legal exceptions. To submit a privacy request, contact us at support@petofhonor.com.

9. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we handle. No online service, transmission method, or storage system can be guaranteed to be completely secure.

10. Children

Our store and digital products are intended for adults purchasing pet-organization products and are not directed to children. We do not knowingly request personal information directly from children where prohibited by applicable law.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, legal requirements, or business practices. The effective date shown above identifies the current version.