Effective date: September 12, 2026
This Refund Policy applies to PET OF HONOR digital products, including the Complete Pet Life System™, The Pet Life Book™, the Pet Life Book™ + Health & Medication Vault™, and the Complete Pack — All 4 Systems.
1. Digital products are generally final sale
Our products are delivered electronically and cannot be physically returned. For that reason, purchases are generally non-refundable once digital access, a download link, or the purchased files have been provided, except as described below or where applicable law requires otherwise.
2. Situations we will review
Please contact us if you experience a duplicate charge, receive the wrong digital product, receive a corrupted or materially unusable file, or cannot receive the purchased files after reasonable troubleshooting. We will first attempt to correct the issue by resending access, replacing the affected file, or providing technical assistance. If we cannot reasonably resolve an eligible delivery or file problem, we may issue an appropriate refund.
3. Change-of-mind requests
Because access to digital content can be provided immediately after purchase, we generally do not offer refunds for change of mind, accidental purchase, failure to use the product, or preference after the files have been delivered. This does not limit any non-waivable consumer rights that apply to you.
4. Compatibility and customer responsibility
Customers are responsible for using a compatible device, browser, PDF reader, spreadsheet application, or Google account where a particular format requires one. If you have trouble opening a file, contact us before requesting a refund so we can help identify the correct format or provide a replacement copy where available.
5. How to request help or a refund review
Email support@petofhonor.com with your order number, the email used at checkout, and a short description of the problem. If a refund is approved, it will normally be sent to the original payment method, subject to the payment provider's processing time.
6. Chargebacks and disputes
We encourage customers to contact us first so we can resolve delivery, duplicate-payment, or file-access issues quickly. Nothing in this section limits your rights with your payment provider or under applicable law.
7. Legal rights
This policy does not exclude, restrict, or replace rights that cannot lawfully be waived under consumer-protection law in your jurisdiction.